Frequently Asked Questions
Find answers to common questions about our services
At BEST HOSTER, we believe in transparency and clear communication. Below you'll find answers to the most common questions about our booking process, payment policies, and property management services.
You can verify our credibility by visiting our Trust Page where you'll find:
- Our official trade license (No. 1436679)
- Company registration details (No. 2457579)
- Owner information and banking details
Always ensure that the bank account name matches the license owner name before making any payment. Do not deposit funds if the account name differs.
Each resort has unique features detailed on its specific page. These may include:
- Number of bedrooms and living areas
- Private swimming pools and kids areas
- Sports facilities (football, volleyball courts)
- Internet availability (varies by property)
- Restaurant delivery services
- Accessibility and location advantages
Please check the individual resort page for specific amenities as they vary by property.
After confirming your booking, you will receive:
- An official booking invoice via email
- One day before arrival, you'll receive a disclaimer form that must be signed and returned to us before check-in
- Detailed directions and check-in instructions
- Emergency contact information for 24/7 support during your stay
We ensure property owners' rights through:
- Clear contractual agreements outlining responsibilities and benefits
- Timely payments - deposits are made on the check-in date or within 1 day for online bookings (may take up to 7 business days to process)
- Property protection - we are responsible for your property during guest stays booked through us
- Transparent reporting on all bookings and financial transactions related to your property
We offer two management options:
- Partial Management:
- We are responsible for the property only during guest stays booked through BEST HOSTER
- Not responsible during vacant periods or owner's personal guests
- Full Management:
- We are responsible for the property at all times
- Complete handling of bookings, maintenance, and guest services
Our pricing structure is designed to be fair and transparent:
- Owners have the right to set their desired price
- BEST HOSTER determines the final selling price to guests
- The difference between the owner's price and the selling price is retained by BEST HOSTER as commission
- We reserve the right to adjust pricing based on seasons, special events, and market demand
- The owner receives their agreed-upon amount regardless of the selling price
Company Policy Regarding Financial Transparency:
BEST HOSTER provides property owners with reports detailing the amount due to them based on our agreement. However, the company maintains confidentiality regarding its pricing strategy and profit margins.
As a property owner, you will receive:
- Monthly statements showing the number of booking days
- Clear breakdown of the amount owed to you based on our agreed rate
- Details of any deductions for damages or extraordinary cleaning
- Transaction records of payments made to your account
Please note that reports will not include:
- The final selling price charged to guests
- BEST HOSTER's commission or profit margins
- Detailed pricing strategies or promotional discounts offered
This policy allows us to maintain competitive flexibility in the market while ensuring you receive your agreed-upon compensation promptly and accurately.
Our payment policy is designed to protect both guests and property owners:
- A minimum 50% deposit is required to confirm any booking
- Some bookings may require full payment in advance, especially during peak seasons
- All reservations are non-refundable without exception
- In case of no-show, the full amount will be forfeited
- Date changes may be possible with 48 hours notice, subject to change fees
Our non-refundable policy ensures:
- Property owners receive guaranteed income for reserved dates
- We can maintain competitive pricing for all guests
- Operational costs are covered regardless of last-minute cancellations
- Fairness to other guests who may have been turned away due to your reservation
We strongly recommend considering travel insurance for unexpected circumstances that may prevent you from honoring your reservation.
We accept the following payment methods:
- Bank transfers to our official Dubai Islamic Bank account
- Cash payments at our office (by appointment only)
- Online payments through our secure booking portal
Always verify bank account details with our official trust page before making any payment.
Our booking process is simple and secure:
- Select your check-in and check-out dates using the calendar on the booking form
- Fill in all required personal information accurately
- Review and accept the terms and conditions specific to the resort
- Submit your booking request
- You will receive an email with our banking details for payment
- Make the required deposit (50% minimum or full payment as specified)
- Receive confirmation and official invoice once payment is verified
Each resort has specific terms and conditions that must be agreed upon before booking:
- Check-in time: 3:00 PM | Check-out time: 11:00 AM (late check-out fees apply)
- Security deposit required upon check-in (refundable after property inspection)
- No smoking inside properties (fine of 300 AED for violation)
- No parties or events without prior authorization
- Property must be left in good condition (cleaning fees may apply if excessively dirty)
- Guests are responsible for any damages during their stay
Please read the specific terms for each property carefully before booking.
We provide comprehensive 24/7 customer support:
- 24/7 assistance during your stay for urgent matters
- Regular business hours (9:00 AM - 8:00 PM) for general inquiries and bookings
- Multiple contact methods: phone, WhatsApp, email
- Dedicated emergency line for guests during their stay
- Multilingual support team
Our team is always available to ensure your experience with BEST HOSTER is exceptional.