Privacy Policy

Introduction

BEST HOSTER HOLIDAY HOMES EST. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or interact with us in any way.

By using our services, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described, you should not use our services.

Information We Collect

We may collect the following types of information:

Personal Information

• Full name, contact details (email, phone number, address)
• Identification documents (passport, Emirates ID) for booking verification
• Payment information (credit card details, bank account information)
• Booking preferences and special requirements

Technical Information

• IP address, browser type, and device information
• Cookies and usage data through our website analytics
• Location data (with your consent)

Communication Data

• Correspondence through email, WhatsApp, or other channels
• Feedback, reviews, and survey responses

How We Use Your Information

We use your personal information for the following purposes:

• To process and manage your bookings and reservations
• To provide customer support and respond to your inquiries
• To communicate important information about your stay
• To process payments and prevent fraudulent transactions
• To improve our services and develop new features
• To send marketing communications (with your consent)
• To comply with legal obligations and regulatory requirements

Information Sharing and Disclosure

We may share your information with:

• Property Owners: Necessary information to facilitate your stay
• Service Providers: Payment processors, cleaning services, maintenance teams
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and vulnerability testing
• Access controls limiting who can view and process personal data
• Staff training on data protection and confidentiality

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.

International Data Transfers

As an international hospitality service, your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

We take all necessary precautions to ensure that your data is treated securely and in accordance with this Privacy Policy, including implementing appropriate contractual safeguards for international data transfers.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: The right to request copies of your personal data
• Rectification: The right to request correction of inaccurate information
• Erasure: The right to request deletion of your personal data
• Restriction: The right to request limiting the processing of your data
• Portability: The right to request transfer of your data to another organization
• Objection: The right to object to processing of your personal data

To exercise any of these rights, please contact us using the details provided in the Contact section.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Booking data is typically retained for a period of 5 years after your last stay for legal and tax purposes, unless a longer retention period is required or permitted by law.

Children's Privacy

Our services are not intended for use by children under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from Children. If you become aware that a Child has provided us with personal data, please contact us. If we become aware that we have collected personal data from Children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the bottom of this policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: privacy@besthoster.ae
• By phone: +971 54 546 5566
• By visiting our contact page: https://www.besthoster.ae/contact