Terms & Conditions - BEST HOSTER HOLIDAY HOMES EST.

Important Notice: Each resort has specific rules and regulations in addition to these general terms. Please visit the individual resort page to review property-specific conditions before booking.

Payment and Financial Terms

A minimum 50% deposit of the total booking value is required to confirm any reservation.
Bookings cannot be confirmed without payment.
The remaining balance (if any) must be paid on the day of check-in before accessing the resort.
We accept cash and bank transfers only for balance payments.
All reservations are non-refundable without exception.
Date changes may be possible with at least 48 hours notice, subject to availability and change fees.

Check-in and Property Inspection

Guests must inform staff 20 minutes before arrival. Failure to do so may result in waiting outside.
Provide accurate arrival time. If you provide incorrect timing, staff will wait only 10 minutes past the scheduled time before leaving to attend to other duties.
You must thoroughly inspect the property upon arrival and report any pre-existing damages within 1 hour of check-in.
Any damages reported after 1 hour will be considered caused by the guest and appropriate charges will apply.
Request a property tour from our staff upon arrival to familiarize yourself with the facilities.

Security Deposit

A security deposit is mandatory for all guests and is payable with the remaining balance.
The deposit will be refunded on the day of check-out after verifying the property's condition and absence of damages.
Deductions may be made from the deposit for:
- Property damages beyond normal wear and tear
- Extra cleaning required due to excessive mess
- Violation of no-smoking policy (300 AED fine)
- Late check-out penalties
- Missing or broken items
If damages exceed the security deposit amount, guests will be liable for additional costs.

Prohibited Activities

Lighting fires in non-designated areas is strictly prohibited.
Never leave children unattended in or around swimming pools.
Smoking inside rooms is not permitted. A fine of 300 AED will be charged for violations.
Do not discard cigarette butts on the ground. Use designated ashtrays.
All violations will result in penalties and possible legal action.

Check-out Policy

Check-out must occur on time. Any delay will result in penalties.
If check-out delay causes inconvenience to incoming guests, appropriate charges will apply.
Damage caused by late check-out will be assessed and deducted from the security deposit, with additional charges if necessary.
Please respect that other guests may be arriving after your stay, and cleaning companies need adequate time to prepare the property.

Property and Environment

In resorts with fruit trees, picking fruits is prohibited without prior notification or request from staff.
Breaking tree branches is strictly forbidden.
Parties and events must be reported in advance for approval.
Respect the natural environment and avoid disturbing wildlife.

Liability Disclaimer

We are not responsible for natural disasters or acts of God.
We are not liable for power outages beyond our control.
We are not responsible for incidents resulting from guest misuse of facilities.
We are not liable for drowning incidents or fatalities during your stay.
Guests use all facilities at their own risk and are responsible for their safety and the safety of their companions.

Liability Waiver

A liability waiver form will be sent to you one day before your arrival.
This form must be signed and returned to our staff before check-in.
Our staff reserves the right to deny entry if the waiver is not signed and returned.
By signing the waiver, you acknowledge understanding and acceptance of all terms and conditions.

General Responsibilities

Guests are responsible for the property during their stay and must treat it with care.
Report any malfunctions or issues to staff immediately.
Follow all safety instructions provided by staff.
Respect noise regulations, especially during nighttime hours.
Dispose of trash properly in designated containers.
Conserve water and electricity where possible.

Violations and Penalties

Violation of any terms may result in immediate eviction without refund.
Guests will be charged for all damages, repairs, and extra cleaning required.
Serious violations may result in legal action.
We reserve the right to refuse service to anyone who violates our terms or disrupts other guests.

Resort-Specific Terms: Each of our resorts has additional specific rules and regulations that complement these general terms. These may include specific check-in/check-out times, capacity limits, amenity usage rules, and other property-specific requirements.

Please visit the individual resort page on our website to review these additional terms before making your reservation.

Last Updated: January 2024

BEST HOSTER HOLIDAY HOMES EST. reserves the right to modify these terms and conditions at any time without prior notice.