Privacy Policy

1. Information We Collect

To provide you with exceptional service, we may collect the following types of information:

• Personal Identification: Your name, nationality, passport details, and contact information
• Booking Details: Reservation dates, property preferences, and special requests
• Payment Information: Credit card details and billing address (securely processed)
• Communication Records: Emails, messages, and call logs related to your inquiries
• Technical Data: IP address, browser type, and device information for analytics

2. How We Use Your Information

We utilize your personal information exclusively to enhance your experience with us:

• Process and confirm your vacation home bookings
• Communicate reservation details and property information
• Verify your identity for security purposes
• Improve our website functionality and service offerings
• Send special offers and promotions (only with your explicit consent)
• Provide personalized customer support

3. Data Sharing

We maintain strict confidentiality with your information:

• We do not sell or rent your personal information to marketing companies
• We may share necessary information with trusted partners (payment processors, property managers) to fulfill your booking
• Information may be disclosed when required by UAE law enforcement or regulatory authorities
• In case of business transfers (mergers, acquisitions), your data remains protected under this policy

4. Cookies and Tracking

Our website uses technology to enhance your browsing experience:

• Essential Cookies: Necessary for site functionality and booking processes
• Analytical Cookies: Help us understand how visitors use our site to improve it
• Marketing Cookies: Used to show relevant advertisements (only with consent)

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect website functionality.

5. Data Security

We implement robust security measures to protect your information:

• Industry-standard encryption (SSL/TLS) for all data transmissions
• Strict access controls limiting employee access to personal data
• Regular security audits and vulnerability assessments
• Secure storage systems with advanced firewall protection
• Ongoing staff training on data protection best practices

6. Your Rights

You have significant control over your personal information:

• Right to Access: Request a copy of your personal data we hold
• Right to Rectification: Correct inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Obtain your data in a machine-readable format
• Right to Object: Opt-out of marketing communications at any time

To exercise any of these rights, please contact us using the information below.

7. International Data Transfers

As a Dubai-based company serving international guests:

• Your data may be transferred to and processed in countries outside the UAE
• We ensure all international transfers comply with applicable data protection laws
• We implement appropriate safeguards through standard contractual clauses

8. Data Retention

We retain your personal information only as long as necessary:

• Booking records: 5 years for legal and financial compliance
• Marketing consent: Until you withdraw permission
• Inactive accounts: 3 years after last activity

We securely delete or anonymize data when no longer needed for its original purpose.

9. Children's Privacy

We are committed to protecting children's privacy:

• Our services are not directed at children under 18
• We do not knowingly collect personal information from minors
• Parents or guardians making bookings provide information about children for safety purposes only

10. Policy Updates

We may update this policy periodically to reflect changes in our practices:

• Significant changes will be notified through email or website announcements
• The "Last Updated" date at the bottom indicates the latest revision
• We encourage you to review this policy periodically